AI at the Gates: Combating AI-Driven Assaults on the Customer Experience
RSA Conference 2024 · Track Session
In an era where digital interactions define the customer experience, a new and sophisticated threat is emerging: AI-driven assaults. This talk, delivered by Nate Carroll, CEO, and Julie Yang, VP of Product at Spec, delves into the alarming reality of AI agents manipulating online platforms for illicit gain. Unlike traditional bots or script runners, these AI agents are designed to meticulously impersonate real users, executing complex attacks that can lead to significant financial losses for businesses. The speakers highlight a specific instance where a customer faced a staggering $9 million loss due to such an attack.