Leveraging Internal Knowledge: Building AiKA at Spotify - Majd Salman & Jofre Mateu Matesanz
Majd Salman, Jofre Mateu Matesanz
KubeCon + CloudNativeCon Europe 2025 · Session
This talk, presented by Majd Salman and Jofre Mateu Matesanz, platform engineers in Spotify's Platform Developer Experience (PDX) department, details the creation and impact of **AiKA** (Artificial Intelligence Knowledge Assistant). AiKA is Spotify's enterprise-wide AI-powered solution designed to combat critical developer productivity blockers related to information discovery and documentation quality. The speakers unveil how Spotify leveraged advanced AI techniques, particularly **Retrieval Augmented Generation (RAG)**, to build a robust, scalable platform that not only answers developer questions but also fosters a positive feedback loop for improving internal documentation.
AI review
This talk details the successful implementation of AiKA, Spotify's enterprise-wide AI-powered knowledge assistant built on Retrieval Augmented Generation (RAG). It effectively showcases how a large organization can tackle developer productivity blockers related to information discovery by leveraging applied AI. The speakers provide valuable, hard-won insights into scaling RAG, optimizing retrieval, and fostering a positive feedback loop for documentation quality, making it a highly actionable and credible case study for anyone building similar internal platforms.